{"id":11,"date":"2025-06-16T16:47:05","date_gmt":"2025-06-16T13:47:05","guid":{"rendered":"https:\/\/altal.ro\/?page_id=11"},"modified":"2025-07-07T19:01:19","modified_gmt":"2025-07-07T16:01:19","slug":"politica-de-returnare","status":"publish","type":"page","link":"https:\/\/altal.ro\/ro\/politica-de-returnare\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Cuprins<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#Politica_de_returnare_si_rambursare\">Politica de returnare \u0219i rambursare<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#1_Termenul_pentru_returnare\">1. Termenul pentru returnare<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#2_Conditii_generale_pentru_returnare\">2. Condi\u021bii generale pentru returnare<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#3_Produse_excluse_din_Politica_de_returnare\">3. Produse excluse din Politica de returnare<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#4_Rambursari_partiale_unde_este_cazul\">4. Ramburs\u0103ri par\u021biale (unde este cazul)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#5_Procedura_de_rambursare\">5. Procedura de rambursare<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#6_Intarzieri_la_rambursare\">6. \u00cent\u00e2rzieri la rambursare<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#7_Produse_cu_reducere\">7. Produse cu reducere<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#8_Schimburi\">8. Schimburi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#9_Politica_de_returnare_pentru_cadouri\">9. Politica de returnare pentru cadouri<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#10_Expedierea_produsului_returnat\">10. Expedierea produsului returnat<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#11_Recomandari_pentru_expediere\">11. Recomand\u0103ri pentru expediere<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#Drepturile_consumatorului_in_Moldova_si_Romania\">Drepturile consumatorului \u00een Moldova \u0219i Romania<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#_sursa\">|\u00a0surs\u0103]<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/altal.ro\/ro\/politica-de-returnare\/#Concluzie\">Concluzie<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\r\n\r\n\r\n\r\n<h1 class=\"wp-block-heading\" data-start=\"166\" data-end=\"208\"><span class=\"ez-toc-section\" id=\"Politica_de_returnare_si_rambursare\"><\/span><strong data-start=\"169\" data-end=\"208\">Politica de returnare \u0219i rambursare<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h1>\r\n<p data-start=\"210\" data-end=\"448\">Bine a\u021bi venit \u00een pagina noastr\u0103 dedicat\u0103 \u2013 <strong data-start=\"254\" data-end=\"279\">Politica de returnare<\/strong>. Aceast\u0103 pagin\u0103 v\u0103 ofer\u0103 informa\u021biile complete despre cum pute\u021bi returna un produs, \u00een ce condi\u021bii este posibil\u0103 rambursarea \u0219i ce drepturi ave\u021bi \u00een calitate de client.<\/p>\r\n<h3 data-start=\"450\" data-end=\"482\"><span class=\"ez-toc-section\" id=\"1_Termenul_pentru_returnare\"><\/span>1. Termenul pentru returnare<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"484\" data-end=\"712\"><a href=\"https:\/\/ro.wikipedia.org\/wiki\/Politica_de_Returnare_sau_Anulare_a_Serviciilor\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"484\" data-end=\"509\">Politica de returnare<\/strong><\/a> a companiei <a href=\"https:\/\/altal.ro\/\">ALTAL<\/a> este valabil\u0103 timp de <strong data-start=\"550\" data-end=\"579\">30 de zile calendaristice<\/strong> de la data achizi\u021biei. Dac\u0103 au trecut mai mult de 30 de zile, din p\u0103cate nu mai putem procesa returnarea sau rambursarea produsului.<\/p>\r\n<h3 data-start=\"714\" data-end=\"755\"><span class=\"ez-toc-section\" id=\"2_Conditii_generale_pentru_returnare\"><\/span>2. Condi\u021bii generale pentru returnare<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"757\" data-end=\"851\">Pentru a fi eligibil pentru returnare, produsul trebuie s\u0103 \u00eendeplineasc\u0103 urm\u0103toarele condi\u021bii:<\/p>\r\n<ul data-start=\"853\" data-end=\"1024\">\r\n<li data-start=\"853\" data-end=\"904\">\r\n<p data-start=\"855\" data-end=\"904\">S\u0103 fie <strong data-start=\"862\" data-end=\"876\">neutilizat<\/strong> \u0219i \u00een <strong data-start=\"883\" data-end=\"903\">starea original\u0103<\/strong>;<\/p>\r\n<\/li>\r\n<li data-start=\"905\" data-end=\"958\">\r\n<p data-start=\"907\" data-end=\"958\">S\u0103 fie \u00een <strong data-start=\"917\" data-end=\"939\">ambalajul original<\/strong>, f\u0103r\u0103 deterior\u0103ri;<\/p>\r\n<\/li>\r\n<li data-start=\"959\" data-end=\"1024\">\r\n<p data-start=\"961\" data-end=\"1024\">S\u0103 fie \u00eenso\u021bit de <strong data-start=\"979\" data-end=\"1000\">dovada achizi\u021biei<\/strong> (factura sau chitan\u021ba).<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"1026\" data-end=\"1113\">Conform <strong data-start=\"1034\" data-end=\"1060\">politicii de returnare<\/strong>, returnarea produsului nu este posibil\u0103 dac\u0103 acesta:<\/p>\r\n<ul data-start=\"1115\" data-end=\"1311\">\r\n<li data-start=\"1115\" data-end=\"1157\">\r\n<p data-start=\"1117\" data-end=\"1157\">Este perisabil (alimente, flori, ziare);<\/p>\r\n<\/li>\r\n<li data-start=\"1158\" data-end=\"1223\">\r\n<p data-start=\"1160\" data-end=\"1223\">\u021aine de igiena personal\u0103 (produse intime, cosmetice desf\u0103cute);<\/p>\r\n<\/li>\r\n<li data-start=\"1224\" data-end=\"1261\">\r\n<p data-start=\"1226\" data-end=\"1261\">Este inflamabil (lichide sau gaze);<\/p>\r\n<\/li>\r\n<li data-start=\"1262\" data-end=\"1311\">\r\n<p data-start=\"1264\" data-end=\"1311\">Este software desc\u0103rcabil sau licen\u021b\u0103 activat\u0103.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h2 data-start=\"1313\" data-end=\"1361\"><span class=\"ez-toc-section\" id=\"3_Produse_excluse_din_Politica_de_returnare\"><\/span>3. Produse excluse din Politica de returnare<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p data-start=\"1363\" data-end=\"1423\"><strong data-start=\"1363\" data-end=\"1388\">Politica de returnare<\/strong> nu se aplic\u0103 urm\u0103toarelor produse:<\/p>\r\n<ul data-start=\"1425\" data-end=\"1616\">\r\n<li data-start=\"1425\" data-end=\"1441\">\r\n<p data-start=\"1427\" data-end=\"1441\">Carduri cadou;<\/p>\r\n<\/li>\r\n<li data-start=\"1442\" data-end=\"1493\">\r\n<p data-start=\"1444\" data-end=\"1493\">Aplica\u021bii software digitale sau produse virtuale;<\/p>\r\n<\/li>\r\n<li data-start=\"1494\" data-end=\"1529\">\r\n<p data-start=\"1496\" data-end=\"1529\">Produse personalizate la comand\u0103;<\/p>\r\n<\/li>\r\n<li data-start=\"1530\" data-end=\"1616\">\r\n<p data-start=\"1532\" data-end=\"1616\">Produse desigilate cu semne clare de utilizare (CD-uri, DVD-uri, jocuri video etc.).<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"1618\" data-end=\"1662\"><span class=\"ez-toc-section\" id=\"4_Rambursari_partiale_unde_este_cazul\"><\/span>4. Ramburs\u0103ri par\u021biale (unde este cazul)<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"1664\" data-end=\"1725\">Putem acorda <strong data-start=\"1677\" data-end=\"1700\">ramburs\u0103ri par\u021biale<\/strong> \u00een urm\u0103toarele situa\u021bii:<\/p>\r\n<ul data-start=\"1727\" data-end=\"1889\">\r\n<li data-start=\"1727\" data-end=\"1766\">\r\n<p data-start=\"1729\" data-end=\"1766\">C\u0103r\u021bi cu semne vizibile de utilizare;<\/p>\r\n<\/li>\r\n<li data-start=\"1767\" data-end=\"1812\">\r\n<p data-start=\"1769\" data-end=\"1812\">Produse incomplete sau deteriorate par\u021bial;<\/p>\r\n<\/li>\r\n<li data-start=\"1813\" data-end=\"1889\">\r\n<p data-start=\"1815\" data-end=\"1889\">Retur solicitat dup\u0103 expirarea celor 30 de zile, dar \u00een limite rezonabile.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"1891\" data-end=\"1921\"><span class=\"ez-toc-section\" id=\"5_Procedura_de_rambursare\"><\/span>5. Procedura de rambursare<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"1923\" data-end=\"2073\">Dup\u0103 recep\u021bionarea \u0219i verificarea produsului returnat, ve\u021bi primi un e-mail de notificare. Vom decide dac\u0103 <strong data-start=\"2030\" data-end=\"2045\">rambursarea<\/strong> este aprobat\u0103 sau respins\u0103.<\/p>\r\n<p data-start=\"2075\" data-end=\"2094\">Dac\u0103 este aprobat\u0103:<\/p>\r\n<ul data-start=\"2096\" data-end=\"2240\">\r\n<li data-start=\"2096\" data-end=\"2163\">\r\n<p data-start=\"2098\" data-end=\"2163\">Rambursarea va fi procesat\u0103 \u00een termen de <strong data-start=\"2139\" data-end=\"2162\">3\u20137 zile lucr\u0103toare<\/strong>;<\/p>\r\n<\/li>\r\n<li data-start=\"2164\" data-end=\"2240\">\r\n<p data-start=\"2166\" data-end=\"2240\">Suma va fi restituit\u0103 \u00een contul bancar, card sau metoda ini\u021bial\u0103 de plat\u0103.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"2242\" data-end=\"2273\"><span class=\"ez-toc-section\" id=\"6_Intarzieri_la_rambursare\"><\/span>6. \u00cent\u00e2rzieri la rambursare<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"2275\" data-end=\"2310\">Dac\u0103 nu a\u021bi primit suma rambursat\u0103:<\/p>\r\n<ol data-start=\"2312\" data-end=\"2443\">\r\n<li data-start=\"2312\" data-end=\"2348\">\r\n<p data-start=\"2315\" data-end=\"2348\">Verifica\u021bi din nou contul bancar;<\/p>\r\n<\/li>\r\n<li data-start=\"2349\" data-end=\"2389\">\r\n<p data-start=\"2352\" data-end=\"2389\">Contacta\u021bi banca emitent\u0103 a cardului;<\/p>\r\n<\/li>\r\n<li data-start=\"2390\" data-end=\"2443\">\r\n<p data-start=\"2393\" data-end=\"2443\">A\u0219tepta\u021bi 24\u201348 ore suplimentare pentru procesare.<\/p>\r\n<\/li>\r\n<\/ol>\r\n<p data-start=\"2445\" data-end=\"2570\">Dac\u0103 toate aceste etape sunt \u00eendeplinite \u0219i suma nu a fost rambursat\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la adresa <strong data-start=\"2552\" data-end=\"2569\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2554\" data-end=\"2567\">info@altal.ro<\/a><\/strong>.<\/p>\r\n<h3 data-start=\"2572\" data-end=\"2598\"><span class=\"ez-toc-section\" id=\"7_Produse_cu_reducere\"><\/span>7. Produse cu reducere<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"2600\" data-end=\"2784\">Conform <strong data-start=\"2608\" data-end=\"2634\">politicii de returnare<\/strong>, doar produsele achizi\u021bionate la <strong data-start=\"2668\" data-end=\"2683\">pre\u021b \u00eentreg<\/strong> pot fi rambursate. Produsele aflate \u00een promo\u021bie sau la reducere nu sunt eligibile pentru rambursare.<\/p>\r\n<h3 data-start=\"2786\" data-end=\"2802\"><span class=\"ez-toc-section\" id=\"8_Schimburi\"><\/span>8. Schimburi<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"2804\" data-end=\"2926\">Accept\u0103m <strong data-start=\"2813\" data-end=\"2837\">schimburi de produse<\/strong> doar \u00een cazul \u00een care acestea sunt defecte sau deteriorate. Pentru solicit\u0103ri de schimb:<\/p>\r\n<ul data-start=\"2928\" data-end=\"3043\">\r\n<li data-start=\"2928\" data-end=\"2970\">\r\n<p data-start=\"2930\" data-end=\"2970\">Trimite\u021bi un email la <strong data-start=\"2952\" data-end=\"2969\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2954\" data-end=\"2967\">info@altal.ro<\/a><\/strong>;<\/p>\r\n<\/li>\r\n<li data-start=\"2971\" data-end=\"3043\">\r\n<p data-start=\"2973\" data-end=\"3043\">Expedia\u021bi produsul la adresa fizic\u0103 indicat\u0103 pe factur\u0103 sau \u00een e-mail.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"3045\" data-end=\"3117\">Schimburile se fac doar cu acela\u0219i model (dac\u0103 este disponibil \u00een stoc).<\/p>\r\n<h3 data-start=\"3119\" data-end=\"3162\"><span class=\"ez-toc-section\" id=\"9_Politica_de_returnare_pentru_cadouri\"><\/span>9. Politica de returnare pentru cadouri<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"3164\" data-end=\"3383\">Dac\u0103 produsul a fost marcat ca \u201e<strong data-start=\"3196\" data-end=\"3205\">cadou<\/strong>\u201d \u0219i livrat direct c\u0103tre dvs., ve\u021bi primi un <strong data-start=\"3250\" data-end=\"3266\">credit cadou<\/strong> pentru valoarea return\u0103rii. Dac\u0103 nu a fost marcat ca fiind cadou, <strong data-start=\"3333\" data-end=\"3382\">rambursarea se face c\u0103tre pl\u0103titorul original<\/strong>.<\/p>\r\n<h3 data-start=\"3385\" data-end=\"3423\"><span class=\"ez-toc-section\" id=\"10_Expedierea_produsului_returnat\"><\/span>10. Expedierea produsului returnat<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"3425\" data-end=\"3521\">Produsele trebuie returnate la urm\u0103toarea adres\u0103:<br data-start=\"3474\" data-end=\"3477\" \/>\ud83d\udccd <strong data-start=\"3480\" data-end=\"3521\">Str. Alba Iulia 75, Chi\u0219in\u0103u, Moldova<\/strong><\/p>\r\n<p data-start=\"3523\" data-end=\"3725\">Conform <strong data-start=\"3531\" data-end=\"3557\">politicii de returnare<\/strong>, clientul suport\u0103 costurile de transport.<br data-start=\"3599\" data-end=\"3602\" \/>Costurile de livrare <strong data-start=\"3623\" data-end=\"3647\">nu sunt rambursabile<\/strong>. Dac\u0103 primi\u021bi rambursarea, taxa de livrare va fi <strong data-start=\"3697\" data-end=\"3708\">sc\u0103zut\u0103<\/strong> din suma final\u0103.<\/p>\r\n<h3 data-start=\"3727\" data-end=\"3763\"><span class=\"ez-toc-section\" id=\"11_Recomandari_pentru_expediere\"><\/span>11. Recomand\u0103ri pentru expediere<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p data-start=\"3765\" data-end=\"3808\">Pentru produsele mai scumpe, v\u0103 recomand\u0103m:<\/p>\r\n<ul data-start=\"3810\" data-end=\"3929\">\r\n<li data-start=\"3810\" data-end=\"3875\">\r\n<p data-start=\"3812\" data-end=\"3875\">Folosirea unui serviciu de curierat cu <strong data-start=\"3851\" data-end=\"3874\">urm\u0103rire (tracking)<\/strong>;<\/p>\r\n<\/li>\r\n<li data-start=\"3876\" data-end=\"3929\">\r\n<p data-start=\"3878\" data-end=\"3929\">Alegerea unei op\u021biuni de <strong data-start=\"3903\" data-end=\"3928\">asigurare a coletului<\/strong>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"3931\" data-end=\"4027\">Nu putem garanta primirea produsului returnat dac\u0103 expedierea nu este documentat\u0103 corespunz\u0103tor.<\/p>\r\n<div class=\"mw-heading mw-heading2\">\r\n<h2 id=\"Drepturile_consumatorului_\u00een_Rom\u00e2nia\"><span class=\"ez-toc-section\" id=\"Drepturile_consumatorului_in_Moldova_si_Romania\"><\/span>Drepturile consumatorului \u00een Moldova \u0219i Romania<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<h2><span class=\"ez-toc-section\" id=\"_sursa\"><\/span><span class=\"mw-editsection-divider\" style=\"font-family: 'Open Sans', sans-serif; font-size: 16px; font-weight: normal;\">|\u00a0<\/span><a style=\"font-family: &#039;Open Sans&#039;, sans-serif; font-size: 16px; font-weight: normal;\" title=\"Edit section&#039;s source code: Drepturile consumatorului \u00een Rom\u00e2nia\" href=\"https:\/\/ro.wikipedia.org\/w\/index.php?title=Politica_de_Returnare_sau_Anulare_a_Serviciilor&amp;action=edit&amp;section=3\" target=\"_blank\" rel=\"noopener\">surs\u0103<\/a><span class=\"mw-editsection-bracket\" style=\"font-family: 'Open Sans', sans-serif; font-size: 16px; font-weight: normal;\">]<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<\/div>\r\n<p>\u00cen Moldova \u0219i Romania, consumatorul are dreptul de a se retrage din contract \u00een termen de 14 zile f\u0103r\u0103 a da niciun motiv \u0219i f\u0103r\u0103 a suporta alte costuri dec\u00e2t cele directe de returnare a produselor, potrivit:<\/p>\r\n<ul>\r\n<li><strong>Romania<\/strong>: Ordonan\u021bei de urgen\u021b\u0103 a Guvernului nr. 34\/2014.<\/li>\r\n<li><strong>Moldova<\/strong>: \u00cen conformitate cu Legea Republicii\u00a0<b>Moldova<\/b>\u00a0nr. 105-XV din 13.03.2003 \u201ePrivind protec\u021bia consumatorului\u201d<\/li>\r\n<\/ul>\r\n<p>Pentru serviciile achizi\u021bionate online sau la distan\u021b\u0103, termenul de retragere \u00eencepe s\u0103 curg\u0103 de la \u00eencheierea contractului. \u00cen cazul \u00een care consumatorul se retrage din contract, comerciantul trebuie s\u0103 ramburseze toate sumele pe care acesta le-a achitat, inclusiv costurile de livrare, f\u0103r\u0103 \u00eent\u00e2rziere nejustificat\u0103 \u0219i \u00een orice caz nu mai t\u00e2rziu de 14 zile de la data la care a fost informat de decizia consumatorului de a se retrage din contract.<\/p>\r\n<hr data-start=\"4029\" data-end=\"4032\" \/>\r\n<h2 data-start=\"4034\" data-end=\"4046\"><span class=\"ez-toc-section\" id=\"Concluzie\"><\/span>Concluzie<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p data-start=\"4048\" data-end=\"4374\">Aceast\u0103 <strong data-start=\"4056\" data-end=\"4081\">Politica de returnare<\/strong> a fost creat\u0103 pentru a asigura transparen\u021b\u0103 \u0219i protec\u021bie pentru to\u021bi clien\u021bii no\u0219tri.<br data-start=\"4167\" data-end=\"4170\" \/>Dac\u0103 ave\u021bi \u00eentreb\u0103ri suplimentare sau ave\u021bi nevoie de clarific\u0103ri, nu ezita\u021bi s\u0103 ne contacta\u021bi prin email sau telefon.<br data-start=\"4288\" data-end=\"4291\" \/>Respectarea acestei politici ne ajut\u0103 s\u0103 oferim un serviciu profesionist \u0219i corect.<\/p>\r\n<hr \/>\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Politica de returnare \u0219i rambursare Bine a\u021bi venit \u00een pagina noastr\u0103 dedicat\u0103 \u2013 Politica de returnare. Aceast\u0103 pagin\u0103 v\u0103 ofer\u0103 informa\u021biile complete despre cum pute\u021bi returna un produs, \u00een ce condi\u021bii este posibil\u0103 rambursarea \u0219i ce drepturi ave\u021bi \u00een calitate de client. 1. Termenul pentru returnare Politica de returnare a companiei ALTAL este valabil\u0103 timp&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4745,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":6929,"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/pages\/11\/revisions\/6929"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/media\/4745"}],"wp:attachment":[{"href":"https:\/\/altal.ro\/ro\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}